FAQS
Frequently Asked Questions
01
FAQsWhat services do you offer?
We provide a range of cleaning services, including regular residential cleaning, deep cleaning, move-in/move-out cleaning, and commercial cleaning.
02
FAQsAre your cleaners insured?
Yes, Dio Cleaning Services is fully insured, and all of our cleaners undergo thorough background checks and screenings. We ensure that every member of our team is trustworthy, reliable, and qualified to provide the best possible service, giving you peace of mind when you choose us for your cleaning needs. Your safety and satisfaction are our top priorities.
03
FAQs
Do I need to provide cleaning
supplies or equipment?
No, our team brings all necessary professional-grade cleaning products and equipment to each job.
04
FAQsHow do I prepare for my cleaning appointment?
To ensure efficient service, please declutter areas to be cleaned, secure valuables, and inform us of any special instructions regarding pets or specific cleaning needs.
05
FAQsDo I need to be home during the cleaning?
It's up to you. Many clients provide us with access details if they won't be present. Rest assured, we prioritize safety and confidentiality.
06
FAQsHow do I pay for your services?
We accept various payment methods, including credit cards, checks, and e-transfers. Invoices are issued within 48 hours post-service, payable upon receipt.
07
FAQsWhat is your cancellation policy?
We require at least 48 hours' notice for cancellations or rescheduling to avoid a cancellation fee.
08
FAQsAre you pet-friendly?
Our team loves animals. Please inform us about your pets so we can take appropriate precautions during the cleaning process.
09
FAQsWill i have the same cleaner each time?
We strive for consistency and aim to assign the same cleaner to your home or office space for each visit.